Patient Advice and Liaison Service (PALS)

The PALS service is here to help improve services and help you get the best out of the service provided by the NHS.

As a patient, relative or carer, sometimes you may need to turn to someone for assistance, advice and support. This is where the Patient Advice & Liaison Service can help:

  • By providing you with information and advice to make our services as easy to use as possible.
  • Working with departments to make sure that you get information in the right way and at the right time.
  • Providing information on support groups, advocacy and voluntary organisations.
  • Providing information on other NHS services.
  • Listening to all your questions, suggestions, concerns and complaints. Assisting you to express your views.
  • Working with staff to accommodate your views and making sure we act on the feedback we receive.
  • Seeking the views of patients and public on the quality of services to help ensure that they are of the highest standard and identify necessary improvements.
  • Listening to your good experiences and feeding back positive comments.
  • Providing guidance through the formal complaints process.


Our Standards

  • To ensure that our services are accessible by all members of the community.
  • To provide relevant information promptly.
  • To respond to enquiries as quickly as possible.
  • To respect the confidentiality of our patients at all times.
  • To ensure referral from PALS to another service is smooth.


Contact the Patient Advice and Liaison Service (PALS)

  • The service is free and confidential, and is situated in the front entrance area of the Hospital.
  • PALS is open between 9 am and 4 pm, Monday to Friday.
  • A voicemail service is available 24 hours – telephone 01934 647216.
  • Email the PALS team on
  • Use the PALS Contact Form below.



PALS Contact Form 

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